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Our main warehouse is located in Spain.
Color variations between screen and real-life displays may be due to differences in display settings, device calibration, and individual monitor characteristics. Additionally, lighting conditions and monitor quality can influence color perception. It's a good idea to consider these factors when evaluating color accuracy in digital representations versus physical items.
Shipping
Yes, we offer free shipping in Spain and will soon be expanding this service to other countries. You can check our shipping policy for more details and conditions.
The estimated delivery time for your order varies depending on your location and the shipping method selected. We offer different shipping options, and the delivery time is determined by the service chosen. For more precise information, please review the shipping details during the checkout process or contact our customer service for assistance.
If the tracking status shows that your order was delivered, but you haven't received it, please follow these steps:
Verify delivery address: Confirm that the address provided during checkout matches your current location.
Check with your neighbors: Sometimes packages are left with neighbors. Ask if they received it on your behalf.
Contact the courier company: Contact the carrier and provide them with your tracking number. They may be able to provide more details about the delivery.
Contact us: If the problem persists, please contact our customer service team . We will help you investigate the situation and find a solution.
Taxes and duties may apply if you reside outside of Europe. Customs regulations vary by country, and any additional charges imposed by customs authorities are the responsibility of the customer. For a more precise understanding of potential fees, we recommend checking with your local customs office.
If your country is not listed for shipping at the checkout, we suggest contacting our customer service . Our dedicated team will be happy to assist you and explore potential shipping alternatives.
International shipping times may vary depending on factors such as your location and the shipping method you select. International orders typically take 2-5 business days with Express shipping and 4-20 business days with Standard shipping. For a more accurate estimate, please refer to the shipping details during checkout.
Exchanges and returns
You can return any product purchased within 15 days of purchase, as long as it is unused. For domestic returns (Spain), a €3 return shipping fee applies to cover shipping and restocking costs, which will be deducted from your refund. For international returns, customers are responsible for return shipping. For more details, please see our full refund policy .
To initiate a return or exchange, please contact us by email at info@mamishark.com . We'll be happy to guide you through the process and provide any assistance you need.
To cancel your order, please email us at info@mamishark.com as soon as possible. If your order has not been processed, we will do our best to cancel it. However, please note that we cannot guarantee changes or cancellations once the order has been placed. If the order has already been processed, you can place a new order or initiate a change once you receive your original order. We appreciate your understanding.